PRIVACY AND POLICY

Overview

Lightstone.ae (“we,” “us,” “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our services. By using this website, you agree to the practices described below.

Scope of This Policy

This Privacy Policy applies to all visitors, users, and customers of Lightstone.ae. We comply with applicable data protection laws in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and related regulations.

Information We Collect

We may collect personal and non-personal information in the following ways:

a) Information You Provide Voluntarily

When you contact us, submit a form, or communicate with us, you may provide:

  • Full name

  • Email address

  • Phone number

  • Company name

  • Any other information you choose to share

b) Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages visited and time spent

  • Referring website URLs

  • Cookies and similar tracking data

How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

  • Responding to inquiries and customer requests

  • Providing and improving our services

  • Website performance analysis and optimization

  • Internal record keeping

  • Sending service-related updates or communications

We do not use your data for purposes unrelated to our business activities.

Legal Basis for Processing

We process personal data based on one or more of the following:

  • Your consent

  • Performance of a contract or service request

  • Legal obligations under UAE law

  • Legitimate business interests

Cookies and Tracking Technologies

Lightstone.ae uses cookies to enhance user experience and analyze website traffic.

Cookies may include:

  • Essential cookies for website functionality

  • Performance and analytics cookies

  • Functional cookies to remember preferences

You can control or disable cookies through your browser settings. Disabling cookies may affect some website features.

Third-Party Services

We may use trusted third-party service providers for:

  • Website hosting

  • Analytics and performance monitoring

  • Email communication systems

These providers are authorized to use your information only as necessary to perform services on our behalf and are bound by confidentiality obligations.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal data.

Your information may be disclosed only:

  • When required by UAE law or legal authorities

  • To protect our legal rights or prevent fraud

  • With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure servers and access controls

  • Encrypted communication where applicable

  • Limited internal access to personal information

While we take strong precautions, no system is completely secure. We cannot guarantee absolute data security.

International Data Transfers

If your data is transferred outside the UAE, we ensure appropriate safeguards are in place to maintain protection consistent with UAE data protection laws.

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from minors. If such data is identified, it will be removed promptly.

Your Rights

Under applicable UAE laws, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent where applicable

Requests can be made using the contact details below.

Data Retention

We retain personal information only for as long as necessary to fulfill business purposes or legal obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the website indicates acceptance of the revised policy.

Contact Information

For any questions, concerns, or data-related requests, please contact us:

Lightstone.ae
23rd Street,
Industrial Area,
Leetag, Abu Dhabi, United Arab Emirates

Phone: +971-37-624340
Email: info@lightstone.ae

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